Product How can powerKNOW help in managing knowledge with maximum benefits?

Step 3 : Definition of a Knowledge Retention Process and the role of employees to capture and manage critical and valuable knowledge.

After the successful completion of the first two steps, you should have the following documents:

• Identification of critical and problem areas associated with knowledge loss
• The goal you want to achieve through a knowledge retention solution
• One hierarchical structure of important knowledge areas
• A structure to store knowledge units (knowledge documents)

In the next important step you have to define the role models. It is to be defined, who is responsible to assess, capture, manage and store the critical and valuable knowledge in a knowledge retention solution like powerKNOW.  

First it is to be determined who is going to be the knowledge manager (administrator). She / he is responsible for the administration of powerKNOW. She / he determines the access rights of the users. She / he examines the content and state of knowledge documents. Then it is to be decided whether the user is responsible to store his knowledge in powerKNOW, or is it the knowledge manager, or an interviewer (debriefer) is appointed, who in turn asks and prepares the critical knowledge to be stored. It can also be important whether and from whom a permission is required before a document is released in powerKNOW for general use.