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powerKNOW - Step 5

Why is Knowledge Retention so important for an organization?

Components of powerKNOW

Step 5: Customizing powerKNOW in a hierarchical tree structure (Taxonomy), creating knowledge documents and laying down the rules for "Knowledge Retention Process" with its role models.

After you have successfully completed the first four steps, the following documents should have been produced:

  • Identification of critical and problem areas associated with knowledge loss
  • The goal you want to achieve through a knowledge retention solution
  • One hierarchical structure of important knowledge areas
  • A structure to store knowledge units (knowledge documents)
  • An overview of roles which are important for your knowledge retention process and which employees are going to fill those role models
  • A description of knowledge retention process with a fixed starting point for the current business process to capture the critical and valuable knowledge and its feedback in the process
With the help of this documentation, it is now much easier to configure the software tool powerKNOW according to your requirements. This way you can create and administer a central knowledge base for your employees. 

The hierarchical structure (Search Keywords) and text fields (My Structure) can be very easily defined in powerKNOW. Now you can start creating your Knowledge Documents. Further you can make settings for your own individual process; e.g. whether the general release of a knowledge document is to be authorized by the supervisor or the knowledge manager. Your knowledge manager / administrator can thus administer the access rights for the user. We, however, recommend that you have a number of trial runs of your knowledge retention process while using powerKNOW. This will help you in making small changes, if necessary, on the hierarchical tree structure or on creating knowledge documents. After the necessary trials, powerKNOW can be released for general use.

Step 6: Supervision and Assistance in feedback and transfer of Knowledge back into the Organization.

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