Step 6: Supervision and Assistance in feedback and
transfer of Knowledge back into the Organization.
You should define the specific points where the knowledge, as an added
value, should be transferred back into your business
processes. This should happen irrespective of what
knowledge a user is looking for in the knowledge
base using powerKNOW. The users
involved should be advised to search the knowledge
base for a particular theme and note down whether
knowledge was found or not.
Your Knowledge Retention Solution also opens the
opportunity to train new employees and participants in a
project in specified knowledge areas
using the established knowledge base.
After a period of 6-12 months, a survey should be conducted among those
employees, who were either knowledge giver (experts)
or users in this knowledge retention process. Result
of this expertise could then be adapted and fed back
for the eventual adjustment of the business processes.
Knowledge Management: www.klv.com
Knowledge Management Solutions: www.powerknow.comwww.powerdocuments.com