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FAQ: Install powerKNOW step by step

powerKNOW is a web application. As such it is only installed on the web server. After successful installation it can be accessed by every client using a matching browser (see Client-Requirements).

To install powerKNOW you download one of the available download sets and start it. For the differences between the sets see "Download Sets".

The whole installation is designed to make installing powerKNOW as easy as possible. If you use the normal download set you should be able to install by simply pressing 'NEXT' in every step of the install wizard. However you will need to change some settings if you want to use your own database or if you changed the default configuration of IIS.

You need admininstrator rights on the installation machine to install powerKNOW.

If you want to run powerKNOW under Internet Information Server (IIS) you will have to install IIS first. IIS is an optional Windows component which has to be installed from the control panel. For details see: "Installing IIS"

Step by Step

Some of these steps / screens will not show up in your installation because the step depends on special conditions. In the description of the steps we will provide information about this.

To start the process simply start the self extracting archive you downloaded.

Extraction dialog.

powerKNOW comes as a self extracting archive. Default path for the folder to extract to is c:\powerKNOWtemp. You can change the folder as needed.

Press "Install" to start extraction and installation.

Prerequisites wizard

The powerKNOW prerequisites wizard is automatically started after extraction of the archive. It will check all neccessary prerequisites and start the installation of powerKNOW itself afterwards.

Press "Next" to continue.

Prerequisite: Internet Information Server

Presence of IIS is only checked if you used one of the download sets designed for installing powerKNOW under IIS. In this case powerKNOW requires Internet Information Server to be installed and running.

You will see this dialog only if you did not install Internet Information Server before running the powerKNOW installation pack.

As IIS is an optional windows component it has to be installed from windows component setup.
To continue:

Cancel powerKNOW installation
Install IIS from
Start
   > ControlPanel
   > Add or Remove Programs
   > Add/Remove Windows Components
Enable Internet Information Services (IIS)
If you are installing on Windows Server 2003 also enable ASP.NET. (details)
Restart powerKNOW installation

If IIS is not available to you (eg. installing on Windows XP Home edition) choose one of the download sets for Cassini web server instead.

Prerequisite: Internet Exporer

powerKNOW requires Internet Explorer 5.5 or better.

You will see this dialog only if you have got an older version of Internet Explorer.

Prerequisite wizard offers an address to download and install an actual version of Internet Explorer.

Press "Install" to download and install the actual version of Internet Explorer.

Prerequisite: .NET Framework

powerKNOW requires the .NET Framework 1.1 to be installed.

You will see this step only if the .NET Framework is not already installed on your computer.

In this case prerequisite wizard offers to install it from disk (it's part of the normal install set)

Press "Install" to install the .NET Framework.

"Expert" install sets: The expert install sets do not include the framework. If it is missing on your machine prerequisite wizard will instead offer an address to download from.

Prerequisite: Microsoft SQL Server or MSDE

powerKNOW requires Microsoft SQL Server 2000 or MSDE 2000.

Prerequisite wizard will install a new instance of MSDE on your machine. For the specifics of this MSDE instance see below.

"Expert" install sets: The expert install sets do not include a MSDE. Therefore it will never show this dialog. If you use one of the expert sets you will need to use an existing MSDE or Microsoft SQL Server.

powerKNOW installer

powerKNOW installer will install the powerKNOW application on your machine.

Press "Next" to continue with powerKNOW installation.

License Agreement

Carefully read the license agreement for powerKNOW.

To continue select "I Agree" and press "Next".

Install Address

powerKNOW installer asks for the address to install on.

Virtual directoy:
This is the name of the powerKNOW virtual directory in which powerKNOW will be installed. After installation you will access powerKNOW by directing your browser to "http://xxxx/vvvv", where xxxx is the name of the webserver and vvvv is the name of this virtual directory.

Port:
This is the port Internet Information Server is running on. You only need to change this if you reconfigured IIS to run on another port.

Press "Next" to continue.

This step will only show up if you are installing under IIS.

Confirmation of install

Press "Next" to continue.

Configuration wizard

After powerKNOW has been installed into Internet Information Server the configuration wizard is started to do all the neccessary configuration to enable powerKNOW to run in this environment.

Press "Next" to continue.

Start MSDE

The MSDE engine installed as a prerequisite will now be started.

If you are using a preinstalled engine (MSDE or Microsoft SQL Server) you can savely skip this step.

Press "Next" to continue.

Connect to database as DB administrator

In preparation to create the powerKNOW database the wizard will connect to the database engine as an DB administrator.

The defaults provided will be ok for an MSDE engine installed by the prerequisite wizard of powerKNOW. In this case you do not need to change anything.

If you want to use a preinstalled DB engine you will need to give the information which provides access to the DB.

Servername:	Name or address of the machine the DB server is running on.
Instancename:	Name of the DB instance.
Username:	Username of an DB administrator. This user must have the right to create a new login and to create a new database.
Password:	Password for the user above

Press "Next" to continue.

Create the powerKNOW database

Using the DB connection established in the last step the wizard will create a new DB login (this will be the owner of the powerKNOW database). Secondly it will create the powerKNOW database itself.

The information given in this dialog will be used:

Owner name:	Name of the new login/user.
Owner password:	Password to be defined for this new login.
DB name:	Name of the new powerKNOW database.

If you make any changes please be sure to note the new names and password.

Press "Next" to continue.

Connect to database as owner of powerKNOW DB

In preparation to create the tables and structures needed in the powerKNOW database the wizard will connect to the database engine as the owner of the powerKNOW database.

The neccessary information has been collected in the previous steps.

Press "Next" to continue.

Create Tables

The wizard will now create the tables and structures needed in the powerKNOW database.

Press "Next" to continue.

Update powerKNOW config file

The wizard will now update the internal config file of powerKNOW. It will insert all the information neccessary for powerKNOW to connect to the database.

Press "Next" to continue.

Configure IIS

The wizard will configure IIS for optimal support of powerKNOW. These configuration changes will only affect the virtual directory of powerKNOW. Other applications on the same IIS will not be affected.

Press "Next" to continue.

This step will only show up if you are installing under IIS.

Configure File Access

The wizard will configure file access rights in the virtual directory of powerKNOW to allow powerKNOW to maintain it's own configuration and it's fulltext index. Other directories will not be affected.

User/Group:
This is the account normally used by the ASP.NET worker process on your machine. You only need to change this if you reconfigured ASP.NET to use another account.

Press "Next" to continue.

This step will only show up if you are installing under IIS.

Check for late installation of IIS

You will only see this step if Internet Information Server has been installed (or reinstalled) after installation of .NET Framework.

In this case the neccessary registration of framework components in IIS is missing.

The wizard will run the ASP.NET registration program (aspnet_regiis.exe). For details on this procedure see Microsoft Knowledbase 325093.

Press "Next" to continue.

This step will only show up if you are installing under IIS.

Installation finished

Installation and configuration of powerKNOW is successfully finished.

The URL you can use to access powerKNOW in future is shown in the text. Optionally the wizard will start Internet Explorer to access powerKNOW.

Press "Next" to continue.

After installation and configuration have finished you are free to remove the directory where the self extracting archive unpacked to and the archive itself.

If you installed on Windows XP with ServicePack2 see here for additional information.

MSDE installation:

When installing MSDE from the download set the following parameters are used:

instancename=pKNOW sapwd="my_sa!pw?"
                 securitymode=SQL disablenetworkprotokolls=1

That means:

Name of the MSDE instance: pKNOW
Pw for sa user: my_sa!pw?
Securitymode: SQL
All network protocolls disabled (local use only)

See " Customizing Desktop Engine Setup.exe" for more information on the meaning of these specifications.

When creating the powerKNOW database the configuration wizard will use the following defaults:

SQL Server user who owns the powerKNOW database: pKnowOwner
Pw for this user: !56Vdk4>>
Name of the powerKNOW database: pKnowDb

These defaults can be changed in the dialog.