FAQ: Reindexing all existing documents

Sometimes it may be neccessary to reindex all existing knowledge documents.

Possible reasons are:

Moving powerKNOW to a new computer while retaining the existing data.
Loss of index data due to disk faillure...

Reindexing will not be neccessary for knowledge documents / attachments already correctly indexed. This is NOT a maintenance task.

In order to do the reindex all existing knowledge documents follow these steps:

Make sure nobody is using powerKNOW
Start powerKNOWcfg in the bin directory of powerKNOW
Usually this directory is "c:\inetpub\wwwroot\powerKNOW\bin\powerKNOWcfg\bin" for IIS or "C:\Program Files\powerKNOW\bin\powerKNOWcfg\bin" for Cassini.
Select "reIndexAll" from the dropdown box
Depending on the amount of data reindexing of all documents may take its time.