Sometimes it may be neccessary to reindex existing knowledge documents.
Possible reasons are:
A new iFilter for an attachment type has been installed but you've
already got some knowledge documents containing attachments of this type.
A problem with an existing iFilter has been fixed but you've
already got some knowledge documents containing attachments of the type
associated with this iFilter.
Reindexing will not be neccessary for knowledge documents / attachments already
correctly indexed. This is NOT a maintenance task.
In order to do the reindexing follow these steps:
Enable "Store with Reindexing" in powerKNOW
Open the Knowledge Manager Desktop
Open "Configure Process"
Enable "Store with reindex allowed"
Store the changed configuration
After this change the document editor will show a new button
"Store changes with complete reindexing" in the bottom toolbar.
Reindex documents where needed
Load those documents which need reindexing into the document editor and
press "Store changes with complete reindexing".
Disable "Store with reindex allowed"
After the reindexing has been done it's best to redisable
"Store with reindex allowed".